Terms and conditions
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Article 1 – Identity of the trader
[To be completed: registered company name], trading as Medalify, [To be completed: address]. Chamber of Commerce (KvK) number: [To be completed: Chamber of Commerce (KvK) number]. VAT number: [To be completed: VAT number]. Email: [To be completed: email address].
Article 2 – Applicability
These terms apply to every offer by Medalify and every distance contract between Medalify and the consumer. The text of these terms is available on this page before the contract is concluded.
Article 3 – Offer and prices
All prices are in euros and include VAT. Shipping costs are shown before you complete your order: NL €7.00, BE €11.00, DE €15.00, FR €15.00. Volume prices for hexagons are calculated on the total number of hexagons in one order. Obvious mistakes or errors in the offer do not bind Medalify.
Article 4 – The contract
The contract is concluded when you place the order and payment has been received. You will receive a confirmation by email. For personalised products you are responsible for the accuracy of the details entered, including details that were looked up automatically.
Article 5 – Right of withdrawal
For products without personalisation you have 14 days to change your mind after receipt. Products made to your specifications, such as a PR board with your times or a frame with your name and race, are excluded from the right of withdrawal. See the right of withdrawal page for the model form and procedure.
Article 6 – Delivery
We deliver to the Netherlands, Belgium, Germany and France. The delivery time is stated with the product. If delivery is not possible within 30 days, we will inform you and you may cancel the contract free of charge.
Article 7 – Payment
Payment is made in advance via Mollie with iDEAL, Bancontact, credit card and other methods. Medalify does not store payment details.
Article 8 – Conformity and warranty
Products comply with the contract and with reasonable requirements of soundness. Your statutory rights always remain in force. Small differences between the screen preview and the final product, for example in colour or wood grain, are not a defect.
Article 9 – Complaints
Report complaints within a reasonable time after discovery to [To be completed: email address]. We respond within 14 days. If we cannot resolve the matter together, you can submit your dispute via the European ODR platform.
Article 10 – Applicable law
Dutch law applies to these terms and contracts, without prejudice to the mandatory provisions of the consumer's country of residence.